FAQ

Ordering

Delivery

Payment and Fees

Guarantee

Coupons and Promotions

General

Ordering

Q. How do I know that my order was received and will be delivered?

A. Once your order has been validated you will be directed to an order confirmation page, and will also receive an e-mail that includes your individual order confirmation number. Please refer to this number when contacting our customer service department about the status of your order. You will receive notification when your order is shipped, as well as after it is delivered to the recipient(s).

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Q. How can I place an order over the phone?

A. You may call us at 8778052977 and order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 5:00 AM to 9:00 PM, Saturday 6:00 AM to 4:00 PM, and Sunday 6:00 AM to 4:00 PM, Pacific Time. We are closed on New Years Day, Easter, 4th of July, Thanksgiving, and Christmas day.

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Q. What if I do not want to input my credit card number through the Internet to place an order?

A. Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also by phone 24 hours a day, 7 days a week by calling 8778052977

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Q. What else do I need to know about placing my order online?

A. Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid delivery delays.

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Delivery

Q. When can I expect delivery of my order?

A. Most standard ground deliveries arrive within 1-2 days to most locations within the U.S. after shipping from one of our three locations. In the event of specific delivery time constraints, please choose 2-Day Express, Overnight, or Saturday Delivery for a guaranteed delivery date. Please ensure that we have all your correct contact information. Shipping delays may be experienced due to severe weather conditions (i.e. hurricanes, tornadoes, severe snow or rain storms, flooding, etc.). These situations are considered to be out of our control and are not eligible for refunds of shipping charges.

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Q. Can I have a gift shipped to a P. O. Box?

A. In order to ensure the quality of your gift and because some gifts contain alcohol, we are unable to ship to a P. O. Box. Our gifts are shipped via UPS or FedEx.

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Q. How can I ensure my gift will be delivered on a specific date?

A. In the event of delivery time constraints, please choose 2 Day Express, Overnight, or Saturday Delivery (where available) for a guaranteed delivery date. If you would like to delay the delivery of your order, select the Ship Later option, and select the desired delivery date from the list when choosing your shipping option.

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Q. I am sending a gift to a business. How I can be sure it doesn't arrive on Saturday?

A. By choosing specific delivery dates, we will be sure your gift does not get delivered on the weekend or after 6pm. Gifts delivered via UPS or FedEx are not usually delivered on a Saturday unless specifically chosen by you.

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Q. My order wasn't delivered on time. I would like a refund. How should I proceed?

A. Please contact our customer service team at 8778052977 so that we may help to resolve the issue. But please be aware that shipping delays may be experienced due to severe weather conditions. These situations are considered to be out of our control and are not eligible for refunds of shipping charges. i.e. hurricanes, tornadoes, severe snow or rain storms, flooding, etc.

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Payment and Fees

Q. What forms of payment do you accept?

A. We accept most major credit cards, including American Express, Diners Club, Discover, MasterCard, Visa, and PayPal. All payments must be in U.S. funds. Prices may vary based on location and availability.

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Q. Will I have to pay sales tax on my order?

A. Some states require that we collect sales tax, generally on the full amount of the order including delivery. If this is the case, the correct amount will be calculated automatically and will show up on your total in the checkout area of our site.

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Guarantee

Q. Do you guarantee my order?

A. Yes. All products ordered are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal. Please read all disclaimers regarding our delivery policy and substitution policy.

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Q. Will my gift look exactly like the one in the photo?

A. Gifts and gift baskets shipping from our warehouse will arrive with exact or similar contents as you see in the product's online description and photo. Any substitutions will be of equal or greater value, and we will make every effort to ensure that your basket retains its original theme and presentation.

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Coupons and Promotions

Q. Currently, I'm able to obtain a discount/promotional offer on my order. If I call in to complete my order will I still get the discount?

A. Our customer service representatives are unable to retrieve any discount offers to complete an order. Our discounts are for online orders only. Please complete your order online and if you have any questions regarding your order, our customer service representatives are eager to help. If you are concerned about completing the order online due to privacy and security issues, we assure you that WineBaskets.com is committed to the privacy and security of your information. Our secure servers provide the best possible protection from unauthorized access by using Secure Sockets Layer (SSL) technology. And, we respect your privacy and allow you to control how your information is used.

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Q. I received a promotional email from WineBaskets.com for a discount on my order, but I can't find it anymore. How I can retrieve the discount extended to me?

A. Under My Account, you are able to view our current special offers. After logging in to My Account, under the "Other Tools” section, click on “Coupons”. All current WineBaskets.com special offers will be available on this page. Click the image or APPLY CODE links on the page to apply the discounts. Discounted prices or Free Shipping will be shown in red on select gifts. Please note that all WineBaskets.com coupons are available for online orders only.

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Q. How do I unsubscribe from your coupon offers?

A. Log into your account and under the "Account" section, click on "Coupon Subscription." Choose "No" to receive special offers via email and click on "Update" to save your

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General

Q. What are your hours of operation?

A. You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 5:00 AM to 9:00 PM, Saturday 6:00 AM to 5:00 PM, and Sunday 6:00 AM to 4:00 PM, Pacific Time. We are closed on New Years Day, Easter, 4th of July, Thanksgiving, and Christmas day.

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Q. How can I change my order?

A. As long as the Status of your order (found in My Account, Orders tab) does not show that the gift is "Shipped" or "Complete" please reach our customer service by calling 8778052977 Monday through Friday 5:00 AM to 9:00 PM, Saturday 6:00 AM to 5:00 PM, and Sunday 6:00 AM to 4:00 PM, Pacific Time. A customer service representative will help you with any changes and provide any further details.

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Q. I signed up for Coupons feature, what will you use my email for?

A. By submitting your email address, you will receive coupons and other savings offers from WineBaskets.com. If you have an account with us and choose to receive coupons, we will not duplicate your email address in our records so you will receive a single email for each offer.

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Q. How do I delete the items on my Recently Viewed List?

A. You are unable to delete specific items from the list. However, in order to delete the items on the whole Recently Viewed List, you will need to clear your cookies on your browser. Steps to clear cookies vary depending on what browser you are using. Use the help menu on your browser to get steps to clear cookies.

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