Fast, Free, Nationwide Delivery
888.222.0962
Fast, Free, Nationwide Delivery
888.222.0962
Q. How can I place an order?
A. Place your order on Wine Baskets anytime, 24 hours a day! For a more personal experience, pick up the phone and give us a call. Our team of knowledgeable gifting experts are available by phone Monday - Friday between 6am and 4pm PST.
Q. What happens after I place an order?
A. A few things take place. You'll immediately see an order confirmation page that provides your Order ID and order total (don't worry, we'll email this to you to save for later!) You'll also be given the option to sign up for our exclusive offers. In addition, you'll receive a temporary password which gives you access to view your order history or track your delivery on Wine Baskets at any time.
When your gift leaves our office, we'll send you an emailed shipping notification, so you are kept in the loop every step of the way!
Q. What do you do with my information?
A. Your privacy is important to us. Your billing details are retained for billing purposes only and never shared with a 3rd party.
Q. Are there any restrictions on delivery locations?
A. Yes! It's good to be aware that deliveries to hospitals or rehab centers sometimes don't reach the patient. There are, however, some steps you can take to avoid such a travesty! Be sure to include the room number, department and your recipients full name as it would be listed at the hospital. We also strongly recommend calling the hospital ahead of time to ask for their delivery policies when sending a gift through UPS or FedEx to a patient. Packages are typically left at the hospital's reception desk or mail room and the hospital staff or volunteers are then responsible for delivering gifts to the patients. Don't be surprised if your gift takes hours or sometimes days to reach the recipients room after it has been delivered. A follow up phone call to the hospital once you see the delivery has been made can always help expedite the process!
Additional restrictions include floral arrangements to convention centers, airports, cruise ships and some rural areas. These types of gifts are delivered by the local florists that we partner with and these delivery locations are often inaccessible due to parking restrictions. If we find we're unable to complete delivery to the address provided, we will contact you by phone for an alternate address.
Q. What happens if my recipient isn't home to receive the gift?
A. Have no fear, most of our arrangements can be left at the door or with the office if there is a safe place to do so! If your gift contains alcohol, we will leave a tag on the door to let your recipient know a delivery is ready for them. This tag will give them options on where they can pick up the gift if they'd like that option or we will automatically attempt the delivery the next business day.
Q. Can you ship to a PO Box?
A. Most of our gifts can ship to a PO Box, but we will require a physical address for items containing alcohol, or highly perishable items such as fresh fruit, meat, charcuterie or fresh baked goods.
Q. What shipping methods do you use?
A. We ship through many carriers! Your gift will arrive through FedEx, UPS or USPS. Our team of experts has carefully calculated which shipper will provide the best service to your delivery area based on the gift contents and delivery address, and the system will automatically determine the shipper from there.
Q. What if the gift is going to a business?
A. No problem! Many of our customers send gifts to their clients, loved ones or business partners at their office and we'll be happy to take care of this for you. Just be sure to include all relevant information to make sure delivery goes without a hitch. A full name, business name, department and suite number are all necessary to make your delivery a success!
Q. What if I gave an incorrect or incomplete address?
A. It happens to the best of us! Please let us know the correct address and we will do our best to have your gift redirected. Things to know on address corrections; there will be additional fees if your order has already shipped and this process can take 24-48 hours to complete the change. If your gift contains alcohol, restrictions may apply. Give us a call, email or chat and our friendly customer advocates will be happy to help find the best solution for your delivery.
Q. What time will my order be delivered?
A. All gifts arriving by FedEx, UPS and USPS will be delivered between the hours of 8am and 9pm. We don't pick the hours and we apologize if this is not ideal! This is something that is universal with all shippers.
Our floral and balloon bouquets are hand delivered by the local florists that we partner with and can arrive anytime between 9am and 7pm.
To check the status of your order, enter your order ID number and billing zip code on this page.
Q. What if my gift doesn't arrive on time?
A. We can guarantee that we will ship your order timely, and on the date requested, however, during COVID-19 we're seeing more carrier delays than usual. We recommend selecting an earlier delivery date to account for these potential delays. We will not be able to guarantee delivery dates during this global pandemic due to the increased shipping demands across the country.
Q. What forms of payment do you accept?
A. We can guarantee that we will ship your order timely, and on the date requested, however, during COVID-19 we're seeing more carrier delays than usual. We recommend selecting an earlier delivery date to account for these potential delays. We will not be able to guarantee delivery dates during this global pandemic due to the increased shipping demands across the country.
Q. What other fees or charges can I expect when placing an order?
A. If your gift or gift basket contains alcohol, there will be a $4.95 alcohol signature fee. We don't make the rules, we just abide by them! We are not able to waive this cost since it is required by UPS and FedEx in accordance with federal laws on delivering alcohol, however, we do cover free standard shipping on all of our gifts!
There are also select gifts that require sales tax to be collected, this can vary based on the gift itself and the delivery location. Any calculated taxes will be shown on the Review Order Page prior to completing checkout.
Q. What if I'm not happy?
A. Well then, we're not happy! Please chat us, email us at help@winebaskets.com or give us a call at 888.222.0962 to be connected with one of our friendly Customer Advocates.
Q. Summer Shipping
A. Gifts containing temperature-sensitive items (such as chocolate) may not be available to ship during summer months of May through September. During these months, these items will be substituted for items of equal or greater value.
Q. Coupons and Promotions
A. At the bottom of the Review Order page, there will be a link to Enter Promotional Code. We love offering these special savings to our customers! There are some limitations to be aware of. We're only able to accept one promotional code or sale per order. Entering a new promotional code in this field will replace any current discounted pricing shown in your shopping cart. That being said, you may save a discount code and place a second order for additional items as you wish!
Q. How can I receive special offers from Wine Baskets?
A. Welcome to our Wine Baskets family! We just know your recipients will be thrilled to receive these unique and impressive gifts. Enter your email at the bottom of our homepage to sign up for new discount offers. You can also change your subscription settings if you have an existing winebaskets.com account by logging in and selecting Subscriptions.
Q. How can I unsubscribe from your coupon offers?
A. We'd hate to see you go, but we will be happy to unsubscribe you from our email list should you need to make that change. Select unsubscribe from the bottom of any one of our emails, or login to your winebaskets.com account and select Subscriptions on the left-hand side of the Account page.
Q. I have two promotional codes; can I apply them both?
A. There is a limit of one promo code or sale price per order placed, but we will gladly honor whichever gets you the best on your gift selection.
Q. How can I make changes to my order?
A. As long as the Status of your order (found in My Account, Orders tab) does not show that the gift is "Shipped" or "Complete" please reach our customer advocate team by phone for immediate assistance.
We promise a friendly positive experience for you every time.
